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Hot Water Heat Pumps

Goulburn Murray Solar Savers currently has four fully vetted providers on its panel for hot water heat pump installations.

Specialized Solar & Electrical |  The Specialized team are highly experienced with the Solar Savers program, having been the original provider for the program for some years already. They have an excellent customer service reputation and a team who's technical know-how is second to none. Specialized successfully tendered to the Solar Savers program to service the Goulburn Murray region with solar, battery storage, hot water heat pumps, split systems, EV chargers and induction cooktops.

Watters Electrical |  Watters are a well-known Shepparton based company with a highly experienced team who have been installing solar, batteries and a whole lot more across the Goulburn Murray region very successfully for many years. 
Watters successfully tendered to the Solar Savers program to service the Goulburn Murray region with solar, battery storage, hot water heat pumps, split systems, EV chargers and induction cooktops.

Energy Makeovers |  The Energy Makeovers team is highly experienced and are experienced with installations for both residential and commercial systems. They are able to bring many years of their experience installing hot water heat pumps to the Goulburn Murray, and will also be providing split systems, induction cooktops, insulation and draught proofing.

Green Homes Green Planet |  With over 11 years servicing the Australian market, Green Home Green Planet is one of the longest standing Australian owned energy services companies. They manage and deliver both residential and commercial jobs and have a large, highly experienced team. In the Goulburn Murray they will also be providing split systems and induction cooktops.

HOT WATER HEAT PUMPS

Each of the Goulburn Murray Solar Savers providers has a nominated combination of premium products on offer. Key details of all products are summarised below. 
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For a standard medium sized hot water system (251-280 litres) through Goulburn Murray Solar Savers the cost will be between $2573 - 6716 (excl gst). This includes the system, decommision and removal of your existing system, and installation.

This is the raw cost and BEFORE your STC, VEEC and other government rebates have been applied. Goulburn Murray Solar Savers also will apply a pensioner discount if applicable.

Note that if your property requires specialised installation works (ie switchboard upgrades or additional copper tubing for an upper storey) these will be factored into your quote.
Reclaim Heat Pump
  • Storage tank designed and made in Australia. Heat pump made in Japan  
  • Available in 250L and 315L (glass-lined), and 400L (stainless steel) tanks  
  • Highly flexible with timer and temperature controls
  • Quiet operation, only 37 dba​
  • Operates effectively within -10° to 43°
  • External controller with optional upgrade to smart Wi-Fi controller*  
  • Approved by both Solar Victoria and Victorian Energy Upgrade program & eligible for STC and VEEC rebates
  • Tank warranty: 10 year (glass-lined), 15 year (stainless steel)
  • Heat pump & controller warranty: 7 year (standard), 8 year (Wi-Fi)
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Emerald Heat Pump​
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  • Australian owned and operated company
  • Comes in an all-in-one design
  • Stainless Steel storage tank
  • Water production rate of 58L/hr
  • Quiet operation, of 49 dba
  • Operates effectively within -15° to 43° (with electric element)
  • Approved by both Solar Victoria and Victorian Energy Upgrade program & eligible for STC and VEEC rebates
  • Tank warranty: 5 years
  • Heat pump & controller warranty: 5 years
  • ​Installation warranty: 5 years
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Ecogenica Heat Pump​
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  • A more affordable option, designed in Australia and manufactured in China.
  • Comes in a split system or all-in-one design
  • Glass storage tank
  • Water production rate of 57L/hr (med sized system) or 67L/hr (small sized system).
  • Quiet operation, of 47 dba
  • Operates effectively within -7° to 40°
  • Approved by both Solar Victoria and Victorian Energy Upgrade program & eligible for STC and VEEC rebates
  • Tank warranty: 7 years
  • Heat pump & controller warranty: 5 years
  • ​Installation warranty: 5 years
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Smart Power Tech Heat Pump​
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  • Australian owned and operated company
  • Comes in an all-in-one design
  • Glass storage tank
  • Quiet operation, of 47 dba
  • Operates effectively within -10° to 43° (with electric element)
  • App based controller to set temperatures, schedule heating times, and monitor energy usage
  • Approved by both Solar Victoria and Victorian Energy Upgrade program & eligible for STC and VEEC rebates
  • Tank warranty: 5 years
  • Heat pump & controller warranty: 5 years
  • ​Installation warranty: 5 years

Some of your FAQs...

What is a hot water heat pump?
A Heat Pump Hot Water System uses leading technology to draw energy in from the ambient atmosphere and transfer it into heat. Ozone friendly refrigerant (CO2) absorbs the heat, which then flows into a compressor, where it’s converted into a high temperature gas. It then passes through a condenser within the water heat exchanger and the water is heated and then stored in the hot water tank for later use. No backup booster is required.
What is required to install a hot water heat pump?
Much the same as a conventional hot water system, Heat Pump Hot Water Systems are easy to install and many feature flexible tank configurations in both stainless steel and glass lined options. The CO2 Heat Pump and either Stainless Steel or Glass Lined Enamel storage tanks can generally be located up to 10 metres apart horizontally, or 5 metres vertically. Installation requires a licensed plumber and an electrician, which are provided by Specialized Solar & Electrical.

My home is in an alpine region. Will a heat pump work in sub-zero conditions?
Yes. In countries such as Germany, or those in Scandinavia, whole towns have long been heated with giant industrial heat pumps. Norway was just recently announced as having the highest penetration of heat pumps in the world, with six out of ten households having heat pumps installed.
The Reclaim Energy CO2, and Emerald Heat Pump Hot Water Systems will operate effectively between -10ºC and 43ºC, and -15ºC to 43ºC respectively, with the Emerald using an electric backup/booster element when required. The Reclaim is also fitted with inbuilt freeze protection, making it suitable for all Australian conditions and climate variations.


What size system SHOULD i INSTALL?
A 160 litre tank on your system will typically service a two person household, ranging up to a 400 litre tank which will normally service a five person household. Our installer will help you make the right decision by reviewing:
  • Your geographic location
  • How many people live your household
  • Your household water demands
  • The water quality in your area
Can i combine my hot water heat pump with my solar system?
Combining the system with your PV system (Solar Power System) only enhances the reduction in energy consumption and costs. The average electric element hot water system has an energy input of 15 kWh for 315 L of hot water delivery. However a heat pump system of the same size has an average of 3 kWh electric input. The systems installed through Goulburn Murray Solar Savers are designed  to consume excess PV during peak sun hours to maximise savings and take advantage of the energy already created rather than exporting it back to the grid. Therefore this is like having a virtual battery for your home. 
Most systems also come with Smart Controllers to allow the customisation of how and when the hot water system works.
What sort of savings will a hot water heat pump give me?
A heat-pump hot water system uses much less electricity than an electric storage hot water system. This is because it only uses electricity to drive the compressor and the fan, instead of using electricity to heat the water directly with an electric element. As an example, a standard electric hot water system will use 3.6 kW of electrical input to deliver 3.6 kW of thermal output. A heat pump will use 1 kW of electrical input to deliver 5 kW of thermal output. Typically hot water heat pumps use only 20% of the energy required by an electric storage hot water system, saving up to 80% compared to conventional electric hot water energy costs.
do hot water heat pumps come in commercial sizes?
Absolutely. It depends what size and type of commercial application as to the hot water heat pump you could consider, ie a restaurant or cafe will have different needs compared to an aged care residence or a hotel. However there are extremely efficient and sophisticated systems ranging from 3000 litres to 15,000 litres per day which offer considerable financial operational savings. The excellent environmental benefits also mean access to rebates including VEEC, STCs, VEUs and federal tax benefits.
what is the noise level of a heat pump?
The CO2 Heat Pump for the Reclaim model is rated at 37dB, measured at 1m distance from the unit, which is whisper quiet, practically silent. LISTEN NOW >
Quality assurance and verification is based on Japanese Industrial JIS C 9220 standard testing and performance for heat pump hot water heaters. Variances outside this rating may occur due to background noise, measurement conditions and accuracy of device used. Installation location, mounting legs and clearance positioning may also affect noise level.
i have bore water - will i be able to install a hot water heat pump?
Glass lined tanks are typically used in places where the water has a high mineral content, or for bore water. If your water isn’t particularly high in mineral content, then you’re better off with a stainless steel tank. A stainless steel tank will require less maintenance, as it doesn't require the sacrificial anode that glass-lined tanks do.
are there any rebates for hot water heat pumps?
Yes. Goulburn Murray Solar Savers has more detailed information about what's available on our Rebates & Savings page.
what are veec's and stc's?
​VEECs are Victorian Energy Efficiency Certificates that represent the amount of carbon dioxide equivalent (CO2-e) in tonnes that would be displaced by the use of the installation. The rebate is taken off the price of your system by your installer.​
​Australian Government Small-scale Technology Certificates represent the amount of electricity in megawatt hours (MWh) that would be displaced by the use of the solar water heater over its lifetime of up to 10 years. One STC is equivalent to one MWh of electricity offset by the solar water heater. The rebate is taken off the price of your system by your installer.
Goulburn Murray Solar Savers is a proud initiative of the Goulburn Murray Climate Alliance
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  • Home
  • About
    • Who we are
    • How it works
    • Rebates & Savings
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  • Products & Pricing
    • Thermal Upgrades
    • Solar
    • Batteries
    • Heat Pumps
    • Heating & Cooling
    • EV Chargers
    • Induction Cooktops
  • Get a Quote
  • Events